Workshop Cancellation Policy

Workshops booked directly with ConnieFlower

This policy applies only to workshop spaces booked and paid for directly through the ConnieFlower website.

If you have booked a workshop space directly with the venue, rather than through ConnieFlower, please contact the venue directly regarding their cancellation, refund or transfer policy.

Cancellations & Refunds

As a small, one-person business, workshop spaces are booked and prepared in advance, with materials, venue costs and other expenses committed based on the number of bookings received.

For this reason, workshop bookings are non-refundable. Unfortunately, refunds cannot be offered for cancellations or non-attendance.

Bookings are confirmed once full payment has been received.

If you are unable to attend, you are welcome to contact me as soon as possible. While I cannot guarantee a refund or transfer, I may be able to offer an alternative arrangement depending on the circumstances and how much notice is given.

If ConnieFlower needs to cancel

In the unlikely event that I need to cancel a workshop due to unforeseen circumstances, you will be offered either:

• a place on an alternative workshop date; or
• a full refund.

I will always do my best to make sure your creative experience can go ahead as planned.

Private Workshop & Craft Party Booking Terms

These terms apply to private workshops and craft parties booked directly with ConnieFlower.

Deposits

A non-refundable deposit is required to secure your chosen date, time and workshop for the agreed number of attendees.

Your deposit covers the time and preparation involved in reserving your date, sourcing materials and preparing the workshop for your group.

Deposits are non-refundable and non-transferable.

Final Numbers & Balance Payment

Final attendee numbers must be confirmed no later than 2 weeks before your workshop date.

The remaining balance is due 2 weeks before the event.

Additional guests may be added after booking, subject to availability. Any additional attendees will be added to the final balance.

Changes to Attendee Numbers

If your group size decreases after booking, deposits already paid for those spaces remain non-refundable and cannot be transferred or credited towards other bookings.

If numbers decrease before the final balance is due, the remaining balance will be adjusted to reflect the confirmed number of attendees, but any deposits already paid for spaces that are no longer required will not be refunded or credited.

Cancellation

If you cancel your private workshop or craft party:

• The deposit remains non-refundable.
• If cancellation takes place within 2 weeks of the workshop date, the full remaining balance is still payable, as materials, preparation and other arrangements will already have been made.
• If cancellation takes place more than 2 weeks before the workshop date, the remaining balance will not be due, but the deposit will not be refunded.

By confirming your booking and paying your deposit, you agree to these booking terms.